FREQUENTLY ASKED QUESTIONS
How far in advance should I book my run?
For both personalized runs and our recreational sightseen running tours the more notice you give us the better. We make every effort possible to accommodate each run request. However, requests for our recreational running tours within a 24 hour period are subject to guide availability. If booking within 24 hours of the requested time, a running representative will contact you via phone to confirm your request.
Refunds are issued 48 hours prior to your scheduled run. We will issue a refund within 48 hours only in the event of an emergency or due to inclement weather. In case of bad weather we will try to reschedule your run for another day if possible with your schedule. If we are unable to do so then we will refund you.
If you missed your original scheduled tour (due to any reason other than an emergency) and call us prior to your tour to reschedule.
Will there be anything to drink?
Guides will provide water in our different stops we have on the route. Unless is a long run you will carry your own. At the end of the tour we go to a local juice bar for a smoothie or a healthy juice of your preference and you will get a souvenir bottle water with it if you decided to pay for the package that includes it.
T-shirts are provided for our customize running tours. T-shirts are not provided for group running tours unless you buy the package that includes them. T-shirts are for sale on the website. (Ask for our customize t-shirts this is if you would like to add something special like a name, a certain color or quote)
Will somebody be able carry anything for me? (wallet, keys, phone, cameras etc..)
Yes, your guide runs with a small runners backpack so they will be able carry smaller items.
Are we running the whole time?
Our personalized runs are based on your preference. We can design your route so that there are no stops. However, we are always willing to stop or walk if necessary. Our group runs are designed with designated stops throughout the route. This way, we make sure everyone stays together and gets to hear all the information along the route.
How will I keep pace?
For a personalized run, we run at your pace, walk or stop if you need or want to. For group runs, depending on the number of people, we will have several guides ready to lead different running paces (approximately 1 guide/6 runners). If you are concerned about your ability to keep up, please CONTACT US. Please do not worry we will not leave you behind!
How we know is safe?
Each of our guides know the city perfectly, each of them has a First Aid Certificate, also they run with a cel phone on, and a small First Aid kit for emergencies. And the most important of all is that we are affiliated to ONE WORLD HOSPITAL you don’t have to worry about anything only enjoy your run, you are safe with us.